COVID 19
Virtual Events ONLY
- Autograph - Can I mail in an item to be signed?
- Autograph - Where on the image do you have the talent sign the item?
- Autograph - What color ink will the signatures be in?
- Autograph - Do you offer a Certificate of Authenticity with the autographs?
- Autograph - Can I return my order?
- Autograph - How long will it take to receive my order?
In-Person Autographs & Selfies
Photo Ops
Purchasing tickets online
- How do I change the day, group, or time of my ticket?
- How do I exchange or upgrade my ticket?
- Are digitals included in my photo op ticket price?
- Why do we need your zip code for online purchases?
- Do I need to pre-purchase my ticket online?
- I don't want to go to the convention, can I still get a photo op?
People Per Photo Op
Purchasing tickets at the convention
- What if the photo op that I want is sold out?
- Can I pay with my credit card once I'm at the convention?
- The photo ops I want have sessions at the same time or very close together, is that a problem?
- Are digitals included in the photo op ticket price?
- I forgot to add a JPEG/Extra Print, can I do that now?
At The Convention
- What's a Group?
- How does this photo op thing work?
- I never received my email confirmation!
- I have a problem, who do I contact?
- What if I lose my ticket or forget it?
- Can I use my photo op ticket on a different day?
In The Photo Op Booth
- The photo op is a kind of Meet & Greet, right?
- Can I ask for an autograph while I'm getting my photo op?
- Can I use my personal camera to take photos in the photo op area?
- I would like to bring a gift for the talent – can I bring it to them during their photo op?
- I don't like the way that I look in the photo, can I get it retaken?
After The Photo Op Session
- I don't like the way that I look in the photo, can I get it retaken?
- How long do I have to wait to pick up my printed photo?
- Why do I have to check-out?
- Once I have my photo taken, can I throw away my ticket?
- How long do I have to wait for my JPEG?
- I ordered extra prints but they are not at the pick-up table!
After The Convention
Refunds
- Do fees and taxes get refunded?
- How do I request a refund for a ticket I purchased online?
- How do I request a refund for a ticket I purchased at the convention?
- I wasn't able to attend my photo op, how do I get a refund?
- The talent cancelled, how and when do I get my refund if I purchased online?
- The talent cancelled, how and when do I get my refund if I purchased with cash?