Did you purchase a digital copy for $10? They are generally not included in the ticket price.
Sometimes in the heat of the moment, after picking up your photo, you may have forgotten to scan out your photo and ticket at the Checkout Station, or there was an error in the scanning process which prevents our system from automatically sending you your JPEG.
Simply provide the following information:
Email used to purchase:
Order, Invoice, or Ticket (starts with a T-) Number:
Photo Number (starts with a P- and is located next to the barcode on the photo):
and email that to support or fill out a support ticket and we'll ensure you receive your JPEG as soon as possible. Please allow up to 48 hours for an answer, not including weekends.