It is unfortunate and disappointing when a talent cancels. If the convention is further than 2 weeks away, we automatically refund the full amount of your photo op ticket to your original form of payment as soon as we are informed of the cancellation. If the talent cancels within 2 weeks of the convention, we will start the refund process the Tuesday after the convention. You do not have to do anything and we will usually send out an email to inform you of the refund and other options!
The reason for the 2 weeks is that depending on your credit card company, it may take them up to 14 days to process the refund and have it reflect on your credit card statement.