How do I request a refund for a ticket I purchased at the convention?

Unless a guest has cancelled or we've had to move the starting time of a session, we do not offer refunds for tickets purchased at the convention.

If a photo op session was cancelled and you purchased at the convention with cash or debit, then please see our on-site customer service staff at the Epic Help Desk for your refund.

If a photo op session was cancelled and you purchased at the convention with a credit card, we will automatically process the refund on the Tuesday following the convention, but please be aware that it may take your credit card company up to 14 days to process and have it post on your statement.