It may be something as simple as a misspelled email address that causes you not to receive a confirmation per email. You can send the following information:
- Name used to purchase:
- Email Address used to purchase:
- Order or Invoice Number if available:
to us at support and we'll gladly check on that for you. Please allow up to 48 hours not counting weekends for an answer.
Should the convention have already started, just go to our Help Desk located in the photo op area with a piece of government issued photo id and they can help you there as well.