It may be something as simple as a misspelled email address causing you to not receive the confirmation email. You can send the following information:
- Name used to purchase:
- Email Address used to purchase:
- Order or Invoice Number if available:
- Name of the celebrity of the photo op ticket you are missing:
- Screenshot of any error message you may have received.
Email us at Support and we will check on your tickets and reissue the confirmation. Please allow up to 48 hours not counting weekends for an answer.
Should the convention have already started, just come see our Customer Service Staff located in the photo op area with a piece of government issued photo id and they can help you there as well.