If a talent cancels, we automatically refund you the full purchase price, including tax and fees.
When you request a refund, fees are non-refundable but taxes will get refunded. You do have the option of using your purchase as credit towards other photo ops or autographs either through the "Exchange Ticket" option on the online store checkout page, or seeing us on-site. Just be aware that this is only valid for equal or greater purchases where you can pay the difference. Any monies owed if you exchange for a lesser product, is forfeit.